We carry out a tailored needs assessment. We identify the requirements of the elderly person and create a successful match. For our Seniors, Volunteers and Students, you can expect the following steps before engaging:

#1  Read our website 

It is very important to read our website to understand H2O and what it is about us that motivates you to engage with us.

 #2  Register 

Fill out the registration form. Please make sure the information you provide us is correct and up to date as this helps us with the matching process.

#3  Face to face interview

We require a police records check from all of our applicants prior to the interview. To obtain a police records contact the police station nearest you to inquire about the process and the fee involved. We will also ask out students for three references. References should be from the following categories: previous landlord, employer, housemates, managers, colleagues, volunteer manager.

#4 Matching 

Some of our seniors/students may be interested in co-housing, while others may be interested in the knowledge/experience sharing aspect of H2O. Either way, H2O can help to create companionship. We will find the best match for you, and you will be contacted for the second interview. During the second interview, the senior, the student and H2O meet together. Clear guidelines are put in place to meet the senior’s and the student’s expectations. After both parties are in agreement, we’ll go to the next step.

#5 Trial period  

Based on a mutually agreed upon trial period, senior and students engage together, before making any final decisions. 

#6 Ongoing feedback

 If the trial period is successful, the student will continue the to interact with the senior. In addition to the weekly follow-up with our seniors, six months after starting the program, we will ask our seniors, students and volunteers to provide us with any feedback and evaluation so that we can improve the process.