We carry out a tailored needs assessment. We identify the requirements of the elderly person and create a successful match. For our Seniors, Volunteers and Students, you can expect the following steps before engaging:

#1  Read our website 

It is very important to read our website to understand H2O and what it is about us that motivates you to engage with us.

 #2  Register 

Fill out the registration form. Please make sure the information you provide us is correct and up to date as this helps us with the matching process.

#3  face to face interview.

We require a police records check from all of our applicants prior to the interview. To obtain a police records contact the police station nearest you to inquire about the process and the fee involved. We will also ask out students for three references. References should be from the following categories: previous landlord, employer, housemates, managers, colleagues, volunteer manager.

#4 Matching 

Based on information gathered from the interviews, we will define the best match for you, and you will be contacted for the second interview this time with our senior and student together. Clear guidelines are put in place to meet the desires of the senior and the student expectations. After both parties are in agreement, we’ll go to the next stage.

#5 Trial period  

based on both side agreement, in a a trial period, senior and students engage together, before making any final decisions. 

#6 Ongoing feedback

 If this is successful, the student will continue the to communicate with the senior. In addition to the weekly follow-up with our seniors, six months after starting the program, we will ask our  seniors, students, volunteers to provide us with any feedback and evaluation so that we can improve the process.